We are a non-profit making centre. All advice we provide is completely free of charge.

The centre is overseen by a management team.

We are an affiliated member of Community Money Advice no 201.

New Start Debt Advice is authorised and regulated by the Financial Conduct Authority.

Our advisers are fully trained to provide debt advice and have a wealth of experience between them. All of them are volunteers and represent many churches in Thornbury.

We are part of Community Money Advice, which assists churches and other community organisations in setting up debt advice centres in their local community and supports us in the work we do.